Refund & Cancellation Policies
In the event of low participation, ATKB Tennis may cancel a class prior to the session start date; if you are registered for a class that is cancelled you will receive a full refund. Once a session has begun, there will be no refunds or partial refunds.
Refunds will not be issued for any missed classes or missed make-up classes. Students who are unable to attend a make-up class, may be able to make-up the class on another day if there is availability. There are no make-up options if you do not attend a class that was run at its regularly scheduled day and time. Students must make-up classes at their regular class location, unless other arrangements have been made with ATKB Tennis staff.
Refunds for prolonged injury or illness will be handled on a case-by-case basis. Please contact ATKB Tennis to discuss a refund if such an occasion arises.
While ATKB Tennis does their best to keep all classes on schedule, we are an outdoor-based service and weather may be a factor on our class schedules. Any class that has to be cancelled, will have a corresponding make-up class (typically the Thursday, Friday, or Saturday of the same week at the same time, coaches will advise). In the event of a cancellation, you will be notified by the coach via text message. If you are unable to receive text messages, please note this at the time of sign-up and coaches will make a cancellation telephone call instead. If there is no answer at the given telephone number provided, a voicemail message will be left as an acceptable method of contact.
These are a few of the reasons that classes may be cancelled throughout the season:
Rain - Tennis courts become very slippery with even the lightest drizzle. For our students safety and for the integrity of equipment, class may be cancelled if there is rain.
Temperature - In temperatures nearing or below 50 degrees tennis balls will lose pressure. For the integrity of class equipment, class may be cancelled if temperatures below 50 degrees. In temperatures nearing or above 100 degrees, being on a tennis court for an extended period of time can be dangerous. Tennis courts retain heat and are often 10-15 degrees above the surrounding air temperature. For the health and safety of our students, classes may be cancelled in extreme temperatures nearing or above 100 degrees.
High winds - In winds nearing or exceeding 20 MPH, a two-ounce tennis ball gets pushed around too much to have an enjoyable practice where students can learn and improve their abilities. To ensure that our students receive full value and a great experience at their class or lesson, classes may be cancelled due to high winds.