Refund & Cancellation Policies
In the event of low participation, ATKB Tennis may cancel a class prior to the session start date; if you are registered for a class that is cancelled you will receive a full refund. Once a session has begun, there will be no refunds or partial refunds.
Refunds will not be issued for any missed classes or missed make-up classes. There are no make-up options if you do not attend a class that was run at its regularly scheduled day and time.
Refunds for prolonged injury or illness will be handled on a case-by-case basis. Please contact ATKB Tennis to discuss a refund if such an occasion arises.
While ATKB Tennis does their best to keep all classes on schedule, we are an outdoor-based service and weather may be a factor on our class schedules. For most sessions, classes for kids will have options on multiple days of the week. Those alternate days will be used as makeup days. If there is not an alternate class offered during you session, a make-up class will be scheduled. In the event of a cancellation, you will be notified by the coach via text message. If you are unable to receive text messages, please note this at the time of sign-up and coaches will make a cancellation telephone call instead.
These are a few of the reasons that classes may be cancelled throughout the season:
Rain - Tennis courts become very slippery with even the lightest drizzle. For our students safety and for the integrity of equipment, class may be cancelled if there is rain.
Temperature - In temperatures nearing or below 50 degrees tennis balls will lose pressure. For the integrity of class equipment, class may be cancelled if temperatures below 50 degrees. In temperatures nearing or above 100 degrees, being on a tennis court for an extended period of time can be dangerous. Tennis courts retain heat and are often 10-15 degrees above the surrounding air temperature. For the health and safety of our students, classes may be cancelled in extreme temperatures nearing or above 100 degrees.
High winds - In winds nearing or exceeding 20 MPH, a two-ounce tennis ball gets pushed around too much to have an enjoyable practice where students can learn and improve their abilities. To ensure that our students receive full value and a great experience at their class or lesson, classes may be cancelled due to high winds.
Insufficient Sign-ups - If fewer than 4 people are signed up for a class, that class may be cancelled for the session. The decision to cancel is up to the discretion of ATKB Tennis. If a class is cancelled for the session the student will be refunded if the class is not offered on another day.